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Refund and Cancellation Policy

Home Collection Policy

If the total value of all the tests/packages in the cart is equal to or more than Rs. 500/-, then there will be no home collection charges levied. This offer is valid only for orders placed through Website/Mobile App of Assure Pathlabs.

Order Cancellation Policy
Cancellation Charges

Any time after the transaction and before the phlebotomist’s visit to the patient's home – 0 Cancellation Charges. Phlebotomist visits the patient premises but the booking is cancelled. Sample is not collected – Rs. 100 After the sample is taken / picked up there will be no refund.

  • In case a request for refund reaches the laboratory, amount paid will be credited into patient account/card for within a maximum of 4 - 7 (Business days) days from date of cancellation.
  • No refund will be given after 45 days from the date of preferred slot have been booked by patient
  • Cancellations received after the stated deadline will not be eligible for a refund.
  • Refund requests must include the name of the attendee and transaction number.